Accessibility policy
Compliant with AODA and WCAG 2.0 level AA.
At Caritas Felices Community Services Canada we believe accessibility isn't an add-on: it's part of how we build. We design this site and our programs so that any person, with or without disability, can use them. We commit to complying with the Accessibility for Ontarians with Disabilities Act (AODA) and the WCAG 2.0 level AA standard on this website.
What we did
Color contrast meeting WCAG AA across all text, full keyboard navigation, screen reader compatibility (NVDA, JAWS, VoiceOver), descriptive alt text on informative images, forms with associated labels and clear error messages, responsive font sizing and zoom up to 200% without loss of function, and automated audits on every release.
Known limitations
The Zeffy donation embed is a third-party widget we have limited control over; if you find issues, you can donate by e-transfer or cheque, or ask us for help.
The admin visual editor is not fully keyboard accessible for some advanced operations — this only affects internal staff, not the public site. Older videos may not have captions; we are adding them progressively.
How to report an issue
If you found an accessibility issue on this site or any of our programs, email accesibilidad@caritasfelicescanada.org, call or WhatsApp us at +1 (416) 900-6246, or write to 652-2544 Weston Rd, Toronto ON M9N 2A6 (attn: Accessibility).
We commit to replying within 5 business days and fixing critical issues as soon as possible. If you request it, we can provide content in alternative format (plain text, audio, paper) at no cost.
Continuous improvement
We review this policy and our practices annually, and keep a log of reported issues and improvements made (without personal data of those who report).